1A: Strategic collaboration locally and globally
Academic Libraries Support Cross-Disciplinary Innovation and Entrepreneurship
Heather Howard, Margaret Phillips, David Zwicky – Purdue University (USA)
Supporting innovation is essential in today’s academic ecosystem, and libraries are well-positioned to connect prospective entrepreneurs with the myriad resources and services available. Libraries are able to leverage pre-existing collaborations and partnerships with groups both inside and outside the university (from local community groups to international level organizations); libraries’ status as information brokers across disciplinary boundaries also enables them to make new connections with a wide array of potential stakeholders. Librarians from different subject specialties will share experiences and discuss ways in which libraries can support global entrepreneurship efforts by university faculty, staff, and students, as well as the general public. This will include the results of several collaborative projects that have helped create an environment of innovation and creativity within this university’s libraries. Notably, this includes an effort to create a map of available campus and community tools for entrepreneurs and inventors, mentorship for a student innovation and invention competition, ongoing support for design projects within the engineering and technology curricula, providing entrepreneurship support for disabled veterans, and outreach to entrepreneurs and independent inventors within the university’s great local community.
Heather Howard is an Assistant Professor of Library Science and Business Information Specialist at Purdue University. Dave Zwicky is an Assistant Professor of Library Science and Chemical Information Specialist at Purdue University. Margaret Phillips is an Assistant Professor of Library Science and Engineering Information Specialist at Purdue University.
One Nation One Membership: An effort to unite library membership in Indonesia
Johan Noor – Brawijaya University (Indonesia)
Collaboration between and among academic and research libraries plays an important role in the success of their duties to organize, manage and disseminate information and knowledge [Mohd, Yusof, & Umar, 2014]. The way of the collaboration implemented is through resource sharing where resources of participating libraries are available for use among themselves on the basis of mutual benefits [Muthu, 2013]. Library resource sharing has become a hot topic where libraries are facing budget cuts and space limits [Ye & Bryant, 2015]. Those also apply in Indonesia. For long, membership of academic libraries in Indonesia is exclusive. Although external community members may access and use the facility, the rights are different. For instance, external users have no loan rights for printed materials. Meanwhile, we found that our collection has not been maximally utilized. We are initiating to unify the membership of all member libraries of Forum for Public Academic Libraries Co-operation (FKP2TN), so that members of one library may access and use the partner libraries such as members of their own. In the scheme, a member or user of participating library will be assigned a unique membership identification number; we call it “oneID.” By using oneID, ones may access and use the facilities of counterpart libraries, including book loan. Currently we are still in the conception stage of the scheme, expanding the current inter-library loan scheme that is also the first in Indonesia, involving seven public academic libraries in Malang, East Java Province, Indonesia. Yet, Directors of the seven libraries have come to an agreement to implement the collaborative scheme as a pilot project in Indonesia.
Scaling and sustaining international partnerships – a case study
Xin Li – Cornell University Library (USA)
Pan Wei – China Agriculture University Library (P.R. China)
How to keep an international collaboration beyond a one-time project? This is a challenge for many libraries. With support from the Henry Luce Foundation, Cornell University Library implemented a preservation training program for 16 librarian interns from 12 research libraries in Mainland China and Taiwan during 2012-2016. The project aimed to enable the creation of a low-cost preservation infrastructure where little or none existed and subsequently prolong the accessibility of these collections to researchers around the world.
The most unique aspect is the program’s scalability and sustainability. The train-the-trainers model started with a six-week program on Cornell’s campus. Afterwards, Cornell sent two staff to conduct follow-up workshops in China, alongside with the graduated interns as practicing trainers. The inaugural workshop was orchestrated by the China Agriculture University Library. It trained 37 librarians, archivists, and technicians from all around China. The second, hosted by the Fudan University Library in 2017, trained 52. The third is being planned by the Wuhan University Library for 2018. By the end of 2018, the program would have placed more than 130 experts in diverse regions. Additionally, the China Agriculture University Library has added a new credit course on preservation to its master degree program in library and information science. Four libraries have established preservation laboratories. Interns have applied their skills in collection care, exhibits, disaster response, user and staff training, and disaster planning. A WeChat social network group has been formed to continue knowledge sharing. Cornell created an online preservation tutorial, translated it into Chinese with the grant funding, and made it openly available on the internet.
This model supports scaling and sustainability through localizing trainers to allow open innovation and using social network. It could be adopted by other world areas or for training programs in other program areas.
international partnership, strategic collaboration, training, preservation, sustainability
Xin Li is the Associate University Librarian at the Cornell University Library. One of her responsibilities is to form strategic partnerships. Learn more about her experience at https://www.linkedin.com/in/xin-li-756277 . Pan Wei has over 36 years of experience in Chinese university libraries. Since 1998, she has been the Deputy Director of the China Agriculture University Library and the Associate Director of China Agriculture Related Academic Library Alliance.
1B: User Centered Library and Service Design
User Knowledge Management – How University Libraries Analyse User Needs and Develop Services
Håkan Carlsson – Gothenburg University (Sweden)
Tore Torngren – Lund University (Sweden)
The demands on library services are quickly changing in a continually updating digital age. This increases the importance of a good understanding of the needs and demands of the users. In order to sample and follow the change in user needs library organisations analyse their efforts using a series of different methods.
In a recent survey distributed to all 301 European LIBER university libraries, we asked questions pertaining to methods for quality development, particularly implementation of general user surveys (GUS). Among the 127 answering libraries (42%) we analysed how library services can be developed via a user-centred approach. In general, libraries engaged in explorative methods, such as UX techniques or process mapping, displayed an increased understanding of what the users find as library strengths. On the other hand libraries using primarily reporting tools such as balanced scorecard showed little or no such effect.
The library strengths most valued by users in the study were in the areas of the physical library, researcher support – especially in the area of scholarly communication – and information literacy tuition. Several answers indicate that user feedback has helped build institutional profile and image.
The results also give an indication of how general user surveys can best be used. Appropriate follow-up after the survey is important in gaining usable results. The key step was the production of a written report, which resulted in a nearly 50% increased chance of obtaining changes in services. Most libraries developed their own surveys for the effort.
Services most commonly changed after performing a GUS were in the areas of the physical library, followed by communication/marketing and information literacy tuition. A GUS most often leads to a number of minor service improvements rather than large strategic shifts.
This work was commissioned and supported by the former LIBER Working Group on Research and Education.
Håkan Carlsson is associate director at Gothenburg University Library, Sweden, where he is responsible for quality assurance and strategic development. He holds a PhD in Chemistry and has been active in the areas of publishing support and bibliometric services.
Tore Torngren held a position as quality and assessment coordinator at the Lund University library network in Lund, Sweden, until his retirement in July 2017. He is now coordinator for the Expert Network for Service Development Methods.
Knowing me, knowing you – making user perspectives an integrated part of library design thinking
Idun Knutsdatter Østerdal, Karen Johanne Buset, Una Ersdal, Astrid Kilvik, Liv Inger Lamøy – Norwegian University of Science and Technology (Norway)
UX – user experience refers to users’ emotions, experiences and behavior when using products, systems and services. Traditionally, UX is applied to assess exchanges with websites and operating systems, but libraries have started applying the same usability principles to their physical spaces and services. NMC’s Horizon Report 2017 estimates that valuing the user experience is on-trend the coming years.
Used as a set of tools in library development, UX methods enables us to understand and improve library users’ experiences. Mixing qualitative and quantitative techniques to obtain deeper insights into user needs: A key point being to discover needs users themselves are unaware of.
In this paper, we present on-going research on and development of library spaces and services at the University Library of the Norwegian University of Science and Technology. We aim to continuously develop our fifteen libraries as inspiring learning environments for students and researchers. UX methods are central to our projects on a small and large scale, and we have actively sought our users’ perspectives during library planning the last five years. However, we will argue that we still need to explore ways of implementing findings from using UX methods, to anchor the importance of user perspectives in library development, and to integrate changes based on UX methods among our coworkers.
The paper will present four UX projects at our libraries combining several methods, with examples from the interpretation and processing of collected data. We will discuss (1) why UX is a good model for developing library spaces and services, (2) the challenges of identifying, implementing and evaluating measures, and (3) how involving our coworkers in UX methods is the best way to further integrate UX in developing our libraries. The key to success is knowing both ourselves and our users and their needs, and to use methods with both users and employees in mind.
Idun Knutsdatter Østerdal, Senior Librarian, Medicine and Health Library, NTNU University Library. Una Ersdal, Adviser, Medicine and Health Library, NTNU University Library.
We are involved in on-going projects aiming to develop library services and physical spaces from the users’ point-of-view. The projects presented in the paper are a selection of current UX projects, representing the NTNU University Library’s efforts to make user perspectives an integrated part of library design thinking.
Liberate my degree: how libraries can help students have influence over their services
Leo Appleton, Goldsmiths – University of London (UK)
In the modern ‘student focused’ higher education environment student engagement and student voice have become increasingly important in all aspects of university provision. This can include general and specific quality assurance and performance measurement of services, curriculum design, operational and strategic planning, and the design and continual improvement of facilities and services. This concept of student involvement and engagement has certainly been applied to library building, space planning, and service design and this paper presents a case study which brings together the different methods and techniques used by Library Services at Goldsmiths, University of London. Goldsmiths Library has been very proactive over recent years in embedding different types of student engagement in order to ensure that students are represented and consulted in decisions about the services, facilities and resources that Library Services provides. The library enables a partnership approach with students in order that improvements to service design can be identified and discussed and that developments can take place in a collaborative manner. This includes: much use of User Experience methods (UX); specific engagement with anthropology students in order to mass observe student behaviour in the library; and the development and implementation of a highly successful ‘Student Library Representatives’ programme, whereby students receive bursaries for assisting with library work, feedback and stock acquisition. This significant initiative in turn has had a great influence on a college wide student voice initiative entitled ‘Liberate My Degree’ The paper will briefly review different student engagement methods, which will be followed with the more detailed case study from Goldsmiths, University of London, highlighting the benefits that have been realised through this embedded approach to student engagement, as well as some lessons learned along the way.
Leo Appleton is the Director of Library Services at Goldsmiths, University of London. He is responsible for the strategic leadership of the library and has a keen interest in all aspects of performance measurement and quality assurance in library and information services. This includes the development of user engagement strategies to inform library planning. He has published and presented widely in this field as well as in many other areas of librarianship and information science.
1C: Research Support and Open Science
Building library-based support structures for Open Science
Henrik Karlstrøm, Ingrid Heggland – Norwegian University of Science and Technology (Norway)
Research institutions meet increasing demands for transparency, accountability, added value and reuse of all aspects of scientific production, from documenting the research process to sharing underlying data to open access to publications. Going beyond admirable slogans about openness there is a clear need for support infrastructures relating to the actual practice of Open Science – describing metadata, archiving datasets and publications and disseminating increasingly interdisciplinary research results. Research libraries, having always been stewards of research institutions’ collective knowledge and offering a variety of research support services, are in a unique position to offer future support for Open Science based on the core competencies already existing at the library. This paper describes the process of building a comprehensive research support structure for Open Science at the university library of the Norwegian University of Science and Technology. It shows how the library identified stated, but not necessarily operationalized, university strategies for Open Access and Open Data, and proceeded to strengthen its existing competencies in this area with human resources and a targeted approach to linking the library to the central research infrastructure of the university. This resulted in the library assuming responsibility for new research support services and plans of action for Open Access and Open Data for the whole of NTNU.
Henrik Karlstrøm is senior advisor at the Library Section for Collections and Digital Services at NTNU, responsible for bibliometric analyses and research publication support. Ingrid Heggland is research librarian at the Library Section for Collections and Digital Services at NTNU, responsible for research data support and Open Science.
Supporting Research in a Digital World – Positioning the Library on Campus
Ewald Brahms – University of Hildesheim Foundation (Germany)
Libraries face many changes nowadays. The growing need to prove their contribution to achieving the strategic goals of the institution, constantly changing user expectations and demands, and an increasingly complex variety of access to information ressources have all challenged libraries to adapt their services and find new ways of working in the libraries.
However, the digital world also offers new opportunities for university libraries to support research and to position itself on campus. But open access, open science, and further aspects of ‘openness’, necessitate strategic changes in order to ensure high-quality services tailored to our customers’ needs. In my presentation, which draws on experiences from a university library in Northern Germany, I will focus on major facets of the library strategy, elements of strategic planning and dynamic steering with regard to e-science, library services, communication, and outreach. Aspects of governance to be touched upon will include establishing new partnerships, developing shared initiatives on as well as off campus, and securing funds.
Ewald Brahms has been library director at the University of Hildesheim Foundation since 2006. From 2002 to 2006 he worked with the Lower-Saxony Ministry of Research and Cultural Affairs in the fields of research libraries, computer centers, and information management. As program director at the German Research Foundation he was responsible for funding programs supporting innovative library services and international cooperation (1995-2002). Brahms has been active in committees and task forces.
Research support – “just in time”?
Inga Lena Grønlund – OsloMet – Oslo Metropolitan University (Norway)
Research support – just in time?
Research support is a key task for academic libraries, and new forms of involvement are emerging. Close collaborating in research activities affects the relations between libraries, librarians and researchers.
In 2017, requests from researchers at OsloMet – Oslo Metropolitan University (formerly Oslo and Akershus University College of Applied Sciences) for assistance in performing systematic literature searches, called for organizational changes in the library. The amount of requests, the scope and complexity of the research projects, and the continuous focus required to perform high quality searching, necessitated designated resources. This recognition formed the basis for the literature search service at the library in the shape of a resource group. The group consisted of seven librarians and academic librarians, all of whom was and continued to be engaged in other activities in the library.
Experiences from the first year and a half at OsloMet revealed some coordination challenges. Research projects typically require “just in time” library support, arising from demands which may be difficult to plan. These are often due to sudden changes in coordination between different phases of the research. Consequentially, this demand for flexible library resources challenges the need for longer-term resource planning in the library. My presentation will argue that awareness of potential differences in the time-logic between libraries and research projects is an important prerequisite, to ensure a sustainable organizational structure. As relevant research support must be demand-driven, this challenge belongs to the library. In spite of this, the library at OsloMet has succeeded in establishing a highly demanded research support service, due to the dedication and support from the total library staff.
Inga Lena Grønlund (Ph.D.) is Senior Academic Librarian at the University Library at OsloMet – Oslo Metropolitan University, Norway. Her main field of work is research support. She has previously worked as Senior Academic Librarian at the University in Bergen, as an Associate Professor in organizational and managerial studies at the Norwegian Business School, and as a researcher at the Norwegian School of Economics.