3A: User Centered Library and Service Design
Universal Design in Libraries
Sharon Bostick – Illinois Institute of Technology (USA)
Olaf Eigenbrodt – State University Library Hamburg (Germany)
Universal Design (UD) is the concept of making design available to everyone in society regardless of need. Accessibility is not an additional component but part of this concept. UD takes a holistic approach, enhancing access for all without lowering standards. Many libraries and educational institutions use a more specific concept, Universal Design for Learning (UDL). Following the UN Convention on the Rights of Persons with Disabilities, Universal Design has become an interesting tool for the social, economic and cultural inclusion of people with disabilities. But Universal Design means more than just being accessible or barrier free. It is about designing services, products, environments and programs in a way that makes then usable for as many individuals as possible while not excluding further assistance or devices for people with disabilities. Although the United States and the European Union both offer a legislative and normative framework for accessibility, such as the Americans with Disabilities Act (ADA), the approach to accessibility and barrier free design is mainly focused on deficits, not on enabling or empowering. This is true for library spaces and services as well. With digitalization and automation of their media and services and the turn to user-centered design (UCD) of their spaces and services, libraries have the chance to radically improve the accessibility and usability of their respective services and facilities. But there are still legal, cultural and financial challenges to a holistic Universal Design approach in libraries. This presentation will introduce the principles of Universal Design and highlight the challenges and opportunities for Universal Design in library from an American and a German perspective.
Olaf Eigenbrodt is senior head of user services and advisor for planning and construction at State and University Library Hamburg. He is a member of the buildings committee at Deutscher Bibliotheksverband and Verein deutscher Bibliotheksrinnen und Bibliothekare. As a visiting lecturer at Humboldt-University Berlin and Bavarian Library Academy he extensively publishes and talks about library buildings, library sociology, and library management. Sharon L. Bostick, Ph.D is Dean of Libraries at the Illinois Institute of Technology (USA).
New academic library : what considerations went into designing library spaces in the recently launched library buildings in universities in Kenya
Azenath Ateka – United States International University-Africa (Kenya)
The Kenyan university education system has experienced tremendous growth and expansion in the recent past. One major requirement for accreditation by the Commission for University Education is that a university must have a library befitting its student population and the diversity of its degree programs.
To qualify for accreditation, demonstrate quality and attract students, many universities have had to put up new library buildings or expand/restructure existing ones. While it may be obvious that this is a chance to design the buildings with the 21st century learner in mind, many libraries continue to borrow and extend the traditional library model, which was largely collection focused.
This paper will look at the recently re/designed library spaces and seek to find out the extent to which these spaces cater for today’s learner. Since the current information universe is becoming increasingly technological, the paper will cover how technology has been infused in these spaces to support student learning now and in the future. Response to the not so new Information/Research Commons concept and the increasing need to align library services to the core university mission which is student learning will also be assessed.
This paper provides ideas and suggestions on how academic libraries in the developing countries can repurpose and refocus their spaces to allow and encourage exploration, collaboration, discussion and creation of new knowledge. The library space itself ought to contribute to the learning process.
Academic libraries; library spaces; student learning; Kenya
Azenath Ateka studied Education (French), she worked briefly as a high school teacher before completing her MLIS. She moved to work as a law librarian and later on to her current position – Liaison Librarian, at the United States International University in Nairobi. Here, she is involved in establishing linkages and fostering meaningful relationships with students and faculty. Her research and study interests include user-centered library services, information literacy and library marketing.
3B: Information Literacy in a Digital Age
Inspiring innovation with patent information literacy in the engineering technology curriculum
David Zwicky, Margaret Phillips – Purdue University (USA)
Patents have wide appeal to students, faculty, and employers and can be a potent tool for integrating information literacy (IL) into engineering and technology curricula. There is evidence to show that students use patents to assess the patentability of their design ideas, explore the state of the art in a given area of technology, and to inspire creativity in their work. Faculty use patents and other complementary forms of gray literature to go beyond the traditional IL world of scholarly literature and engage students with information problems that reflect real-world design challenges. Working with patents allows students to develop strategic, innovative and practical information skills that are valuable and attractive to employers in the modern technology workplace. Putting these ideas of patent-related information literacy into practice, this paper will discuss the collaborative efforts between a academic librarians and disciplinary faculty to integrate patent IL content into a scaffolded IL sequence in a technology-focused undergraduate curriculum. This sequence, which also covers scholarly information and technical standards, presents students with increasingly complex information problems over the course of their academic career. The entire IL sequence, which includes four design classes, will be described, with a primary focus on how patent IL fits into and enhances this model.
Dave Zwicky is an Assistant Professor of Library Science and Chemical Information Specialist at Purdue University. Margaret Phillips is an Assistant Professor of Library Science and Engineering Information Specialist at Purdue University.
Engineering graduates at work: Reality check for information literacy
Caroline Leiss, Pia Ludwig – Technical University of Munich (Germany)
Information Literacy (IL) in the Workplace is a relatively new and increasingly important area of research in library science. Many libraries offer information literacy programs in order to help students find, access and use literature for their studies and final papers. Our question is: To what extent does instruction in IL help people in their future employment? In international library science, a number of publications already investigate concepts of employability and their relation to information literacy. In Germany, the discussion is just beginning. There is little evidence that German libraries include information literacy for the workplace in their strategic program development. The University Library of the Technical University of Munich (TUM) offers a comprehensive IL program for all stages of study, research, and teaching. To develop a better understanding of the differences between IL as part of a university study program, and information literacy in the workplace, the University Library has decided to conduct a survey among engineering graduates who have finished their master’s degree at the TUM and are at an early stage of their professional career. In semi-structured interviews, participants describe their experience with IL in workplace environments and give feedback regarding their academic IL training. Results support a process of reconsideration and adaption of the IL program with a focus on student employability, as well as on course formats and content to reflect workplace requirements.
Caroline Leiss studied German and Slavic Literature. As head of information services, she is responsible for maintaining a comprehensive information literacy programme, and up-to-date enquiry services. Pia Ludwig holds a bachelor’s degree in library and information management. She has been working in the Information Services Department of the University Library of the Technical University of Munich since 2014. She is responsible for the organisation of various courses for pupils and students.
How do professional engineers use information compared to undergraduates, and how can libraries prepare students and support engineers for future success?
Margaret Phillips, Michael Fosmire, Jing Lu – Purdue University (USA)
Kristin Petersheim, Laura Turner- Catepillar Inc. (USA)
Librarians at Purdue University seek to develop engineering graduates who are effective information users. Similarly, information specialists at Caterpillar Inc. are concerned with how well new hires are prepared for the information landscape at work as practicing engineers. Librarians from Purdue University and Caterpillar partnered to create and disseminate a survey to compare how students and practicing engineers seek and use information in the research process. Using a framework which asked survey participants to think about information use in a recently completed project, responses highlighted several gaps in information literacy training, including the use of external standards and internal document storage systems, documentation practices, and resource awareness. We also explored information habits and frustrations of both user populations and found that, while students have more confidence in their abilities, they consult many fewer types of literature and utilize fewer strategies for organizing information effectively. Additionally, the findings suggest students tend to use more social media tools to keep abreast of developments in their field than practicing engineers, while engineers rely heavily on internal knowledge management systems to track information generated by the company that augments externally produced information.
The goal of this project was to better understand both consistencies and gaps in university engineering education and industry expectations. This paper will also discuss how the results are being used to update undergraduate curricula and improve library services and resources for both populations.
Margaret Phillips is an Assistant Professor and Engineering Information Specialist in the Purdue University Libraries. Michael Fosmire is a Professor and Head, Physical Sciences, Engineering, and Technology Division of the Purdue University Libraries. Kristin Petersheim is an Associate Technical Information Specialist at Caterpillar Inc. Laura Turner is a Technical Information Specialist at Caterpillar Inc. Jing Lu is a PhD student in the Purdue Polytechnic Institute.
3C: Research Support and Open Science
RDM skills development in the absence of context
Martie van Deventer – (South Africa)
The University of Pretoria, with grant funding received from the Carnegie Corporation, was tasked to, between 2010 and 2017, upskill librarians from five African countries (Ghana, Nigeria, South Africa, Tanzania and Uganda). Candidates from Kenya, Namibia and Zimbabwe were also accommodated in individual instances. Two programmes were developed. The first was a lectured Masters programme. It was two years in duration, focussed on the use of technologies to develop academic library services and incorporated a research project. The second was a month-long continued professional development programme which was designed to provide practical, hands-on experience in using technologies in support of academic library services. Although considerably more extensive both programmes also gave the librarians exposure to research data management (RDM). The constraint was that the librarians had no context or background to use as a link to RDM skills development. The paper will discuss the challenges and the growth or learning the RDM lecturers experienced in the process. It will also share the scaffolding that one needs to put in place to ensure that RDM learning can be actioned. Curriculum content development could very much be regarded as experiential learning (and in some instances even trial and error). However, we, after seven years of working with qualified librarians who do not understand the nature of research data, more or less understand what needs to be done to create the context in which they could move forward and continue their own RDM skills development. The impact of being exposed to RDM is only starting to show now but there is much hope that several fledgling attempts will soon, simultaneously jump start RDM. This paper would be of interest to those who, under similar circumstances, have to train librarians to support RDM activities.
Martie van Deventer holds a DPhil in Information Science from the University of Pretoria, South Africa, and is a Research Associate in the Department of Information Science at the University of Pretoria. She was formally responsible for the library at the CSIR, South Africa. Her research interests relate to Open Science (all aspects), e-Research and virtual mentoring. Her research focusses on sustainable repositories, RDM, and embedding library services in virtual environments.
Quadcopters or Linguistic Corpora – Establishing RDM Services for Small-Scale Data Producers at Big Universities
Göran Hamrin – KTH Royal Institute of Technology (Sweden)
Viola Voss – ULB Westfälische Wilhelms-Universität Münster (Germany)
During the IATUL Conference 2017, the authors had many productive exchanges about similarities and differences in Swedish and German higher-education libraries. Since research data management (RDM) is an emerging topic on both sides of the Baltic Sea, we find it valuable to compare strategies, services, and workflows to learn from each other’s practices. Aim: In this talk, we aim to compare the practices and needs of small-scale data producers in engineering and the humanities. In particular, we try to answer the following research questions: • What kind of data do the small-scale data producers produce? • What do these producers need in terms of RDM support? • What then can we librarians help them with? Hypothesis: Our research hypothesis is that small-scale data producers have similar needs in engineering and the humanities. This hypothesis is based on the many similarities in demands from funding agencies on open data and on the assumption that research in different subjects often creates empirical results which are different in content but similar in structure. Method: We study the current strategies, practices, and services of our respective universities (KTH Royal Institute of Technology Stockholm and Westfälische Wilhelms-Universität Münster). We also study the work and initiatives done on a more advanced level by universities, libraries, and other organisations in Sweden and Germany (e.g. Stockholm University, Swedish National Data Service (SND), Cologne Center for eHumanities at the University of Cologne). Results: The talk will give an overview of how we did the groundwork for the initial services provided by our libraries. We focus on what we are doing and in particular why we are doing it. We find that we are following in the leading footsteps of other university libraries. The experiences shared by colleagues help us to adapt their best practices to our local demands, making them better practices for KTH and WWU researchers.
Dr Göran Hamrin KTH Library | Director of studies Lecturer in Library and Information Science at the KTH Royal Institute of Technology. His work involves developing new library services for KTH. Dr Viola Voß ULB Münster | Subject Services Humanities Head of Services for the libraries of the Faculty of Philologies at the university library of the Westfälische Wilhelms-Universität Münster. Her work focusses on collection management, library management, and Open Science.
Another player in citation database. Are we subscribing?
Yuyun Wirawati Ishak – Singapore Management University Libraries (Singapore)
Digital Science’s Dimensions has been officially launched in January 2018. At a first glance, this is an exciting development, bringing new competition to the existing field, which is dominated by Clarivate’s Web of Science and Elsevier’s Scopus. Since Dimensions is a freemium, features such as full text and citation analytics require a subscription. Prior to subscription, library typically conducts trials and thorough evaluation, measuring the value that Dimensions brings to the institution, comparing it to existing products, calculating the cost of switching, examining its features and contents, and even considering the future of the product and the company. This paper, however, suggests that a broader, more holistic approach is needed, beyond the typical database evaluation. It is important to place citation database as one of the components of research workflow infrastructure, and measure its implication to the entire workflow. Within the university, all stakeholders of research workflow infrastructure need to communicate and be aware of the various infrastructure that are available. In the end, different institution might have a different technological approach in managing their research infrastructure. An integrated research infrastructure, a modular, an open, or even an outsourced infrastructure; the approach has to suit the need of the institution and provides best support to the researchers.
citation databases, research infrastructure, citation analytics
Yuyun is the Head of Information Services at Singapore Management University Libraries. Together with her colleagues, she provides reference services and advocacy on research matters, especially on research output metrics, for faculty and researchers.